How to Move House with Origin Energy

Landing in a new house could be exciting, but only if you have all your electricity and gas connections ready. Imagine if there's no gas or power. That would be stressful. Right?

Origin Energy serves millions of customers in Australia for their electricity and gas needs. Understanding how to set up these connections with Origin Energy can help get your home's power ready on day one.

This article will be a complete guide in this regard. We will discuss timelines for establishing a connection with Origin Energy, their costs and fees, and common problems you may face.

Why Notify Origin Energy Early

Shifting home is a stressful task. The situation worsens when your new destination lacks basic necessities like gas and electricity. However, this tension can be avoided to a greater extent by simply setting up your energy connections in advance.

This ensures that your energy supplies are ready before you move, making the transition smoother.

Also, you don't want to pay bills for your old house. For this, you have to transfer or close your old account. Scheduling with Origin Energy will not only update your account details but also enhance your preparations. You will save time, money, and, most importantly, avoid delays in getting new power connections.

Last but not least, this also offers an opportunity to compare various energy plans thoroughly in the new location. Ultimately, you can make a more prudent decision that will give you peace of mind and save you some extra bucks.

Steps for Disconnection and Setting Up Connections With Origin Energy

With Origin Energy, everything is available online with clear instructions and tools. You just need to plan ahead of time. Below are the step-by-step details:

Submitting a Move Request

The request can be submitted at Origin Energy's official page under the header "Moving". You can also complete the task through their app. There, submit a request for transferring the connection to your new address.

Once you are done with the request, the confirmation is sent through email or message. You can then also track your request's status.

Usually, it takes one business day before the new connection is set up for electricity. However, this may vary depending on your location, so plan accordingly with sufficient time.

Information Origin Energy Typically Needs

When submitting your moving request, be ready to provide:

• Your new address. Sometimes they may ask for your old address too.
• When you are going to shift. This will include the date.
• Confirmation regarding the safe and easy access to the metre.
• Whether any construction work is going on. This is especially important for the newly built properties.
• If anyone at the property is on life support equipment, such as a ventilator.

Note: For new properties that don't have an already installed metre, you need to apply for a new metre first. This will involve some additional form-filling and some other related documentation. Also, this process may take several working days, so planning accordingly is advised.

Disconnecting Your Old Property

Once your moving-out date is finalised, submit a disconnection request via the same online channel. That triggers:

• A final meter reading
• Issues the last bill, and
• Closes your account for that address

When making the disconnection request, it's recommended to select a date after your move-out. This prevents your moving day from being affected by electricity cuts.

Furthermore, ensure the metre is easily accessible. For example, if it is blocked by a locked gate, the reading could be delayed, resulting in an unwelcome nuisance.

Setting Up Service at Your New Home

In the move request, choose the plan you need for your new home. Whether you are transferring to your old account or creating a new one, whatever the case may be, choose a tariff plan that suits your expected usage.

For electricity, connections are usually done within a business day if requested before 1 pm on a weekday (excluding public holidays). For gas, this may take up to three business days, depending on your state and distributor.

Meter Reading And Final Checks

Before finalising your move-out, it's prudent to ensure a proper metre reading is taken. Taking a photo of the metre is advisable in case of disputes. This will save your pocket from being charged for others' usage.

Again, for a home that is vacant for a long time or newly built, sometimes a full inspection is needed before the connection. So plan early to avoid delays.

Recommended Timeframes for Moving with Origin Energy

When planning your move, timing is key. This will help avoid unnecessary stress.

• For electricity, book on a weekday before 1 pm (Monday to Friday, excluding public holidays) for the next business day connection. We recommend submitting your request at least 3 days in advance.
• For gas, a lead time of up to 3 business days is needed. So, to be safe, plan at least a week ahead.
• For newly built, as said above, a time frame of 10 to 15 working days is needed to set up the connections. This usually varies depending on your locality.
• Same-day connections are also available for electricity in some cases. You can get this service by calling Origin's priority line at 13 MOVE (13 66 83). This works well, but not as reliably as pre-planning, and additional fees may apply.

Expected Charges and Possible Fees When Moving with Origin Energy

First things first. It's important to note that Origin Energy is not responsible for any connection or disconnection fees. In fact, these are set by the power and gas providers and passed on to consumers by Origin Energy. Also, because distributors differ by state, the fees vary too. The table below offers a quick snapshot based on 2025 rates (effective July 2025); note that fees can range from $8.18 to $126.29 incl. GST for standard connections/disconnections, but may be higher for complex works, new installations, or manual visits. For smart meters, remote services are often low-cost ($1.21–$7.60). Always check Origin's site for the latest, as fees are subject to change.

Other Potential Costs & When They Apply

• For properties without smart meters, fees may be higher due to onsite visits. For urgent connections, additional charges apply.
• For changing only the distributor and not the address, the connection and disconnection fees are not applicable.
• To avoid paying any charges for the home you left, it's critical to close the account or change the address through the proper channel.
• An advantage: If Origin fails to deliver the electricity connection within the promised deadline (e.g., next business day under Move Promise), you may be eligible for up to $400 per day credit (incl. GST). Exclusions apply, such as new properties or Queensland safety inspections.

Common Issues and FAQs When Moving with Origin Energy

What if I forget to close or transfer my old account?

It's quite a common question. Moving does not automatically close or transfer your account. So it's a must to submit the request for any of the cases to avoid paying for your old residence's electricity and gas.

What happens if the metre at my old or new place is inaccessible?

This could only lead to delays in the transfer or closing of your account. Also, if you have applied for a transfer, and the metre is not accessible, this could also cancel your request altogether, and you may need to put in another request.

Do I have to be present at the property when the technician comes to disconnect or connect power/gas?

As per Origin's guidelines, this is not necessary if your metre is easily accessible.

What if I'm switching providers during a move?

For this, you may need to be a little more cautious. Firstly, the old account must be closed properly, and the documentation for the new one should be complete in all aspects. Also, if you have a smart meter, the process becomes smoother as every detail is available digitally.

Are there any concessions, rebates, or special provisions for eligible households?

Origin usually accommodates households with special needs, for example, life-support requirements. However, for rebates, this usually depends on the power distributor. So it's advised to check the details of rebates according to your new address.

Using Portable Power During Moves

Moving house is a hectic process that could be further intensified if there is no power available. To help during any brief outages, consider portable power stations like those from BLUETTI as a temporary backup option.

These can provide reliable power for essentials during the move and serve as long-term backups. Below are two example products:

BLUETTI Elite 200 V2 Portable Power Station

The BLUETTI Elite 200 V2 is a compact portable power station with 2073.6 Wh capacity and 2600W output.

The unit has 9 different ports to run multiple devices simultaneously. It can support a 1000W coffee maker for 1.6 hours, can charge your 62W drone for approximately 22 times, and can run your portable refrigerator for 26.4 hours.

Other important features include a Battery Management system to ensure reliability and safety, a power lifting mode of up to 3900 W, fast charging that reaches 80% in just 1.1 hours, which makes it 6 times faster than conventional car chargers, and 6000+ charge cycles.

This could help ensure you're powered during transitions.

BLUETTI Elite 100 V2 Portable Power Station

The BLUETTI Elite 100 V2 weighs 25lbs, with 1800W output and a power lifting mode of up to 2700W, plus 11 ports that can run 90% of home appliances.

The unit comes with LiFePO₄ battery cells, the most advanced battery type among power stations, with 4000 plus charge cycles and a warranty that extends 10 years long.

The Elite 100 V2 reaches 80% of its charging capacity in just 45 minutes. Its noise level is 30 dB, which means it operates almost silently, no matter how much load it is handling, making it perfect for night use.

Further, you can manage its connected device through the BLUETTI smart app, making it your perfect companion for all your power needs, whether at home or off-grid.

Tips for a Smooth Move

Moving to a new home is indeed challenging. However, smart planning could make the transition smoother. Here are some important tips in this regard.

• You can use this move to explore some new energy plans that better fit your needs while helping you save some extra bucks.
• Tracking your bills online could reduce the chances of missed billing. For Origin Energy, you can do this through their app.
• Try to opt for home insulation. This will reduce your reliance on the heater and AC, helping you with significant energy cuts.
• Going solar could yield multiple benefits. This will not only reduce your energy bills but also make you independent of grid power.

The Bottom Line

Moving home doesn't have to mean days of cold showers, dark rooms, or bill confusion. With a little foresight — notifying your provider early, comparing different plans, and setting up services properly — transitioning with Origin Energy can be smooth and reliable.

Whenever you're ready, log in to Origin's online portal (or use their app) to schedule your disconnection and reconnection. That simple step ensures your new home gets power exactly when you need it — and avoids any annoying last-minute surprises.